Lite
For small businesses with either stand alone or a work-group PC system. |
Standard
higher level of service for small to medium size organisations |
Premium
Provides a comprehensive agreement to outsource your IT function |
Variable
Comprehensive support without a regular fixed commitment |
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Standard |
mi-support Standard an agreement designed to provide a higher level of service for small to medium size organisations, typically with server based, network PC systems. The agreement provides all the benefits of mi-support Lite plus,
- 8 hour response on non-critical devices (PC systems, peripherals, etc.).
- 4 hour response on vital systems (Servers, storage, infrastructure, etc.).
- Pre-defined levels of on-site support visits.
- Management of hardware warranty cover.
- Hardware maintenance cover on out of warranty equipment.
Additions to Support Agreements
During the term of your support agreement you can upgrade to a higher level and pay no administrative fee.
microcomputing offer enhancements to all agreements, including: Proactive support for Business Lite and Standard Customers.
microcomputing will monitor backups daily, regularly check event logs, physical disks and disk storage. If a mission critical situation arises when you need an immediate response you have the option of paying an additional premium to receive this response. This is subject to engineer availability and this is charged on a time and a half basis on our standard rates.
Installation services – microcomputing will provide installation services at discounted rates with support customers no matter what contract you have. |
