Lite
For small businesses with either stand alone or a work-group PC system. |
Standard
higher level of service for small to medium size organisations |
Premium
Provides a comprehensive agreement to outsource your IT function |
Variable
Comprehensive support without a regular fixed commitment |
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Premium |
Provides a comprehensive agreement to outsource your IT function. Specifically designed for organisations who do not wish to employ any full time IT staff, the agreement is applicable to a wide range of clients.
In addition to the range of benefits offered in mi-support standard, this premium service includes:
- Unlimited on-site engineer visits.
- Daily check of backups.
- Regular comprehensive PC and server health checks.
- Patch management for server and workstation operating systems.
- Management of user accounts (create, delete, disable, etc.).
- Proactive systems management to reduce potential down-time.
- Dedicated account manager to ensure highest service levels.
Additions to Support Agreements
During the term of your support agreement you can upgrade to a higher level and pay no administrative fee.
microcomputing offer enhancements to all agreements, including: Proactive support for Business Lite and Standard Customers.
microcomputing will monitor backups daily, regularly check event logs, physical disks and disk storage. If a mission critical situation arises when you need an immediate response you have the option of paying an additional premium to receive this response. This is subject to engineer availability and this is charged on a time and a half basis on our standard rates.
Installation services – microcomputing will provide installation services at discounted rates with support customers no matter what contract you have. Working within the Northeast, we server all companies located in Sunderland, Newcastle, Middlesbrough and the surrounding areas.
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