Lite
For small businesses with either stand alone or a work-group PC system. |
Standard
higher level of service for small to medium size organisations |
Premium
Provides a comprehensive agreement to outsource your IT function |
Variable
Comprehensive support without a regular fixed commitment |
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Business Support – Lite |
Lite is a fixed price agreement designed for small businesses with either stand alone or a work-group of between 5 and 20 PC systems.
- Unlimited telephone software support.
- Unlimited email software support.
- Unlimited remote access support (where applicable).
- Next business day response.
- 15% discount from standard engineer on-site rates.
- 15% discount from our wide range of application training courses.
- Business development and IT systems advice, free of charge.
Additions to Support Agreements
During the term of your support agreement you can upgrade to a higher level and pay no administrative fee.
microcomputing offer enhancements to all agreements, including: Proactive support for Business Lite and Standard Customers.
microcomputing will monitor backups daily, regularly check event logs, physical disks and disk storage. If a mission critical situation arises when you need an immediate response you have the option of paying an additional premium to receive this response. This is subject to engineer availability and this is charged on a time and a half basis on our standard rates.
Installation services – microcomputing will provide installation services at discounted rates with support customers no matter what contract you have.
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