Technical support from microcomputing

Now in our 25th year. We currently support, train and supply hundreds of North East companies with their IT requirements

Our new mi-support service is a comprehensive cover plan for any IT equipment you have

Northeast based IT support, training and solutions, serving the Tyne and Wear and Teeside regions as well as Durham and Northumberland

microcomputing, located in Tyne and Wear

Support and insurance offerings from microcomputing

Comprehensive support and insurance offerings from microcomputing.

At microcomputing we understand business issues and the importance of a trouble free IT infrastructure however small. That is why we have launched a new range of support options for all types and sizes of business.
As well as providing a full range of support packages microcomputing offer a full range of other services to ensure every business gets the very most out of their IT system, including obsolete systems no longer covered by manufacturers warranty.
Our additional services will increase productivity and efficiency using IT to grow and develop your company.

Business Support – Lite A fixed price technical support offering designed for small businesses with a network of PC’s (Workgroup) between around five users and above. click here for more details	Business Support – Standard This fixed price support agreement is designed for businesses with 10 or more PC’s. *click here for more details*
Business Support – Premium This fixed price agreement is designed for customers with little or no internal IT resource and applies to organisations of all sizes. *click here for more details*	Business Support – Variable Fund This is a variable agreement. All funds paid to microcomputing are drawn on only when services are used. *click here for more details*

Quick Guide	LITE	STANDARD	PREMIUM	VARIABLE
Unlimited telephone
Unlimited email
Unlimited remote access
Response 9 to 5 2nd business day
15% off IT training
15% off additional onsite visits
Free pre-sales development
8 hour response on PCs and peripherals
4 hour response on critical infrastructure, i.e. servers
Limited onsite visits
Cover for out of warranty hardware
Pro-active maintenance, i.e. server health checks and patch management
Damage limitation
Dedicated account manager
Unlimited onsite visits where necessary
Can demand higher response time subject to engineer availability

Flexible Support Agreements
microcomputing are very flexible when it comes to the support agreement. If you see something you require in the Premium offering, but find that Lite meets your needs, then we can customise a support agreement to your requirements. microcomputing will provide installation services at discounted rates with support customers no matter what contract you have

Software Training
microcomputing have an excellent reputation for our training courses. They can take place in a classroom environment as well as on your own site. All the major packages are covered, including Microsoft, Adobe and Macromedia. Click on to the training menu at the top to see more information.

microcomputing solutions limited | T. 0191 537 7280| F. 0191 519 2180
E. sales@microcomputing.co.uk | W. www.microcomputing.co.uk
Registered in England no 06147405